1. Request window
Submit a refund request through Hermes Support or hello@claydirt.radio within seven calendar days of payment. Include the purchaser email, campaign package, payment date, and reason for the request.
2. Before work begins
If no worker assignment, research, review, or other campaign work has begun, the campaign is generally eligible for a full refund to the original payment method.
3. After work begins
If work has begun, MusicWorkHub may approve a partial refund based on the unused campaign balance after deducting completed work, approved worker earnings, nonrecoverable third-party costs, and delivered services. Completed, accepted, downloaded, or approved deliverables are not refundable except where required by law or materially deficient under the stated scope.
4. Exceptions
Duplicate charges and confirmed unauthorized payments will be investigated promptly. Refunds are not available for dissatisfaction with audience response, streams, placement, revenue, or other outcomes that MusicWorkHub did not guarantee; failure to provide required campaign materials; violations of the Terms; or fraudulent use of the service.
5. Processing
Approved refunds are submitted through Stripe to the original payment method. Bank and card processing times vary and may take several business days after submission. A refund request does not guarantee approval. Nothing in this policy limits rights that cannot be waived under applicable law.